Refund Policy

You are able to cancel your order and return your items to us for a full refund under the following conditions:

• You have had the items for 14 working days or less (not including weekends or bank holidays) after the day on which you receive the goods from Prestwich Hydroponics.
• If returning faulty goods, they must be returned in full - a replacement if needed will be a like for like swap.
• The purchaser is not a business or company that has bought the goods with the intention of selling to a third party or reselling our products.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@prestwichhydroponics.co.uk Please note that returns will need to be sent to the following address: Unit 29, Ardent Way, Prestwich, M25 9WE.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@prestwichhydroponics.co.uk.

Damages and issues

1) Check that the outer packaging is not damaged in any way. If the outer packaging of your order is damaged, please make a note when signing for them. This will ensure the quickest turnaround if your product was damaged in transit.

2) Check to make sure all goods are in working order within 5 days of receiving your order. We require that faulty items be returned to us within 10 days of the delivery date. So we can scrutinise the items and make any necessary claims with courier providers. Make sure to test electrical items as soon as you receive them and notify us of any faults within 5 days of delivery. This applies to all lamps we sell and any products containing lamps such as light kits and propagation kits.

If you find any items not working as expected. DO NOT tamper with the item or try to repair it yourself as this void your warranty and probably make you liable for any repair costs associated with the item. If an item does not work as expected please contact us and we can discuss the issue or you can return your item under warranty.

3) In the unlikely event that there are any incorrect items on your order, let us know within 5 days so that we can correct the situation for you. We will usually need you to return the items within 10 days of receiving them so that we can send out the correct item(s). Do not open or use any item sent to you in error and take care not to cause any damage to the product or packaging.

4) If you wish to return any unwanted items, you can return them to us for a refund provided you have had the items for 14 working days or less (not including weekends or bank holidays) after the day on which you have received them. Please call or email us to let us know and then return the item(s) to us unopened (packaging and/or seals intact) and in re-sellable condition (packaging undamaged) within 14 working days after the day of receiving them. We cannot accept back any items that have been opened, used or have damaged packaging. We will refund the cost of the goods less any delivery costs incurred by us.